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Covid-19 cancellation policy

Flexibility is required for travel planning in these challenging times.

When booking one of our private villas with WHITE ROSE SAMUI, the following flexible cancellation policy will apply.

For all new bookings made from 01st June 2021 onwards:

  1. In case you have to cancel your booking and wish to claim with your travel insurance, we will supply you with the required documentation.
  2. Alternatively, if there is a travel ban or a do-not-travel advice to Thailand issued by authorities, or if you are subject to government-enforced quarantine, we will be happy to accept your cancellation without charge and give you the option to move your stay within 12 months of the original arrival dates. Credit will be applied for the same amount paid during the reservation and for the same villa. With the credit you can choose your new travel dates at a later stage. A supplement might apply if you choose a higher-priced season.

Terms and Conditions:

  • Credit is based on the booking value paid
  • Credit valid for 12 months from the arrival date of the initial booking
  • Any unused credit will not be refunded and if the booking value is higher, the difference must be paid.

Rebooking has to be the same villa and the same client/booking name.